OPS/LOCATION REVIEWS
Every location review.
Google and Yelp.
One dashboard
SENSER pulls Google Business and Yelp reviews for every location you manage — and every competitor location you track. See which locations need attention, surface recurring complaints, and respond from one queue.
Locations tracked
5
across 2 platforms each
Reviews this month
47
31 Google · 16 Yelp
Needs response
11
6 urgent (1-2★)
Avg. rating
4.2★
Google avg across all locations
// LOCATION HEALTH
Which locations need attention right now
Per-location breakdown with Google and Yelp ratings, review counts, trends, and action items in your queue.
LOCATION
TREND
ACTION ITEMS
Ironclad Fitness — Downtown
4.6★(312)
4★(87)
↑ +0.2
3 items
Ironclad Fitness — Westside
4.3★(198)
3.5★(64)
↓ -0.3
7 items
Ironclad Fitness — Midtown
4.8★(241)
4.5★(92)
↑ +0.1
1 items
Ironclad Fitness — Eastside
3.9★(156)
3.2★(41)
↓ -0.5
11 items
Ironclad Fitness — University
4.5★(189)
4.2★(73)
→ +0.0
2 items
Sample data · Multi-location fitness brand · 30-day trend
// RESPONSE QUEUE
Urgent reviews surface first. Respond from SENSER.
1-2★ reviews with no response get flagged as urgent. The Response Queue prioritizes them across all locations so your team handles the fires first.
Worst experience ever
"Signed up for a membership and they charged me three times. Manager was dismissive when I complained. Still waiting for my refund two weeks later."
— Marcus T.
Equipment is falling apart
"Three treadmills broken, two cable machines out of order. For $89/month I expect working equipment. The Downtown location is way better maintained."
— Sarah K.
Best gym in the city, hands down
"Clean, well-maintained, great trainers. The app integration is seamless — love being able to book classes from my phone. Worth every penny."
— David L.
Billing nightmare
"They keep charging my card months after I cancelled. Called four times. Each time they say it's fixed. It's not. Disputing with my bank now."
— Priya M.
Great classes, parking is rough
"Love the cycling and HIIT classes. Only knock is parking — the lot fills up by 5:30pm and street parking is a nightmare. Consider adding bike racks?"
— James W.
// RECURRING ISSUES BY LOCATION
Same complaint, same location?
SENSER groups reviews by complaint pattern per location. When "billing issues" shows up 14 times at Eastside, that's not a one-off — it's a systemic problem.
"Billing / overcharging"
Eastside·Both
14
"Broken equipment"
Westside·Yelp
9
"Dismissive staff"
Eastside·Google
7
"Cleanliness issues"
Westside·Google
5
// COMPETITOR LOCATIONS
Compare your locations vs theirs
Track competitor location ratings alongside your own. See which competitor locations are underperforming — those are the neighborhoods where you can win.
Ironclad Fitness (You)YOU
5 locations · 1,453 reviewsFlexHaus
8 locations · 2,104 reviewsPeak Republic
3 locations · 891 reviewsGrindZone
12 locations · 3,247 reviews// HOW IT WORKS
Add locations. Reviews flow in automatically.
01
Add your locations
Enter Google Business and Yelp URLs for each location. SENSER starts pulling historical reviews immediately.
Setup: 5 min per location
02
Weekly scans + real-time queue
New reviews appear in your Response Queue with platform badge, star rating, and urgency flag. 1-2★ unresponded reviews surface first.
Feeds into Response Queue
03
Track patterns across locations
SENSER groups complaints by theme per location. 'Billing issues at Eastside' is one cluster. 'Equipment at Westside' is another. Fix the pattern, not just the review.
Cross-platform analysis
// WHO THIS IS FOR
Built for multi-location businesses and their competitors
Fitness & gym chains
Monitor member satisfaction across locations. Catch equipment and billing complaints before they hit social media.
Restaurant & hospitality groups
Track Google and Yelp ratings per location. Surface food quality, service, and cleanliness patterns.
Healthcare & dental networks
Monitor patient reviews across clinics. Spot staff or wait-time issues at specific locations.
Retail & franchise operators
Compare franchisee performance by location reviews. Identify training needs from recurring complaint themes.
Home services companies
Track technician and service quality reviews across service areas. Catch scheduling and pricing complaints early.
Any SaaS tracking local competitors
Monitor how your local competitors are rated on Google and Yelp. Spot weaknesses to target in your marketing.
// HOW SENSER COMPARES
Reputation tools charge $300+/mo for reviews alone
Dedicated reputation management platforms are expensive and single-purpose. SENSER includes location review monitoring as part of a complete competitive intelligence platform — starting at $79/mo.
SENSER
Birdeye
Podium
ReviewTrackers
Reputation.com
Competitor review monitoring
✓
✗
✗
limited
✗
Competitor location ratings
✓
✗
✗
✗
✗
Cross-location pain points
✓
✗
✗
✗
✗
Response Queue with urgency
✓
✓
✓
basic
✓
Competitive intelligence (6+ signals)
✓
✗
✗
✗
✗
Reddit & social monitoring
✓
✗
✗
✗
✗
Pricing & website tracking
✓
✗
✗
✗
✗
G2 / Capterra / Trustpilot
✓
✗
✗
✓
limited
Starting price
$79/mo
$299/mo
$399/mo
Custom
Custom
💡
SENSER isn't just a reputation tool — it's the full competitive radar
Birdeye and Podium charge $300–$400/mo for review monitoring alone. SENSER includes location reviews as part of a platform that also tracks competitor pricing, social mentions, ads, news, hiring signals, tech stack, website changes, SEO visibility, and app store reviews — starting at $79/mo. You'd need 3–4 separate tools to match what SENSER covers in one.
// LOCATION REVIEWS ARE PART OF OPS
Reputation management + competitive intelligence. One platform.
Location Reviews sits in the Ops section alongside the Response Queue. Both are fully ungated on all plans — including Recon at $79/mo.
INCLUDED IN EVERY SENSER PLAN
Your Eastside location has 11 unresponded
negative reviews right now.
Start your free 30-day trial. Add your locations and start seeing Google and Yelp reviews in one queue. No credit card required.
Recon plan starts at $79/mo · Location Reviews fully ungated